Frequently Asked Questions (FAQ)
What does PAIN Physiotherapy stand for?
PAIN stands for Physiotherapy Assessment on Injury & Neuromuscular.
Our clinical approach emphasises assessment of injury presentation, movement patterns, and neuromuscular control to guide physiotherapy management.
Do I need a doctor’s referral to start physiotherapy?
A doctor’s referral is not required to commence physiotherapy.
However, treatments intended for insurance claims typically require a doctor’s referral or physiotherapy memo, subject to insurer requirements.
Are physiotherapy sessions claimable under insurance?
Physiotherapy may be claimable under certain insurance or corporate plans.
Claims are subject to insurer assessment, policy terms, and approval, and are not guaranteed. Patients are advised to check directly with their insurer.
What is the clinical approach at PAIN Physiotherapy?
PAIN Physiotherapy adopts an assessment-led approach, where physiotherapy management is guided by clinical findings, patient presentation, and individual needs.
All care is delivered on a 1:1 basis in a private setting.
What conditions are commonly managed?
Physiotherapy may be appropriate for conditions such as:
-
Musculoskeletal pain and injuries
-
Sports and activity-related conditions
-
Neck, back, and postural conditions
-
Post-operative rehabilitation
-
Neuromuscular and movement-related impairments
-
Long-term conditions, including stroke rehabilitation
Management is guided by clinical assessment and suitability.
Is physiotherapy only for athletes?
No. Physiotherapy services are provided for individuals across different activity levels and functional needs.
What can I expect during my first session?
The initial session typically includes:
-
A physiotherapy assessment
-
Discussion of symptoms, functional concerns, and goals
-
Explanation of a proposed management plan
Where clinically appropriate, treatment may begin during the same session.
How long is each session?
Sessions are typically 45–60 minutes, depending on clinical requirements and assessment findings. All sessions are conducted on a 1:1 appointment basis.
Is there waiting time or shared treatment space?
No. Appointments are scheduled on a back-to-back basis, and treatment is provided in a private space. Waiting time is generally minimal.
What physiotherapy modalities and equipment are used?
Depending on clinical indication, physiotherapy management may include:
-
Manual therapy and exercise-based rehabilitation
-
Shockwave therapy
-
Ultrasound therapy
-
Neuromuscular assessment tools such as stabiliser pressure biofeedback systems and cervical joint position sense error equipment
The use of modalities is based on assessment findings and clinical judgement.
Do you provide long-term care or stroke rehabilitation?
Physiotherapy management may include long-term care and stroke rehabilitation, focusing on neuromuscular rehabilitation, motor control retraining, and functional mobility, where clinically appropriate.
How many sessions will be required?
The number of sessions varies depending on the individual’s condition, response to physiotherapy, and clinical progress. Treatment plans are reviewed and adjusted as required.
What should I wear to my appointment?
Comfortable clothing that allows movement and access to the area being assessed or treated is recommended.
How can I make an appointment?
Appointments can be scheduled via WhatsApp, phone. As services are provided by appointment only, advance booking is recommended.
What is your cancellation policy?
Advance notice is appreciated for cancellations or rescheduling. Late cancellations within 8 hours or missed appointments may be subject to a fee.